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The Importance of Processes and How to Create a Process Map

by Emma Bond on 04·11·2022

The culture and leadership of an advice business looms central to Principle 12, which was introduced as part of Consumer Duty. Creating repeatable processes ensures you do not have renegades within your business who might undermine your compliance. In this article, Emma shows you how to start documenting these.

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Top Gear

by on 21·10·2022

Most people are familiar with the TV show Top Gear – aside from the silly pranks, this show reviews the inner-most workings, latest functionality, and performance of the modern cars hitting the market. But what does this have to do with Due Diligence?

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Some personal experiences that might be useful for you when dealing with bereaved clients.

by Ruth Matthews on 10·10·2022

Factfinding helps to understand what is motivating a client; their fears or their goals. Sometimes, however, you need to use fact finding skills to understand how something unexpected could impact a clients’ plans and how you can be more than just their adviser. In this article, Ruth shares some personal experiences that might be useful for you when dealing with bereaved clients.

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Investment Pathways

by Emma Bond on 25·09·2022

Investment Pathways have two fundamental issues for your business that you may not have been aware of. FCA policy statement PS19/21 introduced the requirement for drawdown providers to offer non-advised consumers Investment Pathways. Consumers entering drawdown, or transferring assets already in drawdown, without taking advice, must be presented with four options on how they might want to use their drawdown pot. Reading that, you might think Investment Pathways are nothing to do with you or your advice firm and think no more about it. Unfortunately, you would be wrong. Although Investment Pathways apply to non-advised consumers, an adviser will need to consider the Investment Pathways a provider has in place when assessing suitability. COBS 9.3.3A now states: ‘When a firm is making a personal recommendation to a retail client about the investment of funds in the client’s capped drawdown pension fund, or flexi-access drawdown pension fund, its suitability assessment under COBS 9.2.1R(1)(a) should include consideration of pathway investments.’ What does this mean for your advice process? To understand this, let us look at what Investment Pathways are.

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5 ways ESG can be used to exceed client expectations

by on 03·03·2022

Before we get on to the matchmaking part, let me clarify what I mean by “sustainable investing”, which may or may not be the same thing that you call ESG. In my view and in the context of this article, sustainable investing is an umbrella term that covers all of the styles of investment – ethical, responsible, sustainable, impact, thematic, ESG – that in different ways consider environmental, social or moral challenges and/or good business practices when selecting the companies that they do (or don’t) invest in. Many people in finance use the term ESG in the same way. It’s important that we avoid confusion. As a sustainable investment specialist

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Why you should put your interests ahead of your clients’ interests when doing due diligence.

by Damian Davies on 09·02·2022

They say history is written by the victors, and in poor old Richard III’s case, that is certainly true. You see, Richard III was the last of the Plantagenet kings, and the last King of England to be killed in battle, when he was slain at the Battle of Bosworth. His victor was the first Tudor King, Henry VII and the Tudors had a great propaganda machine in the form of William Shakespeare, who took patronage from Henry’s granddaughter, Queen Elizabeth I.

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