For the purposes of the Data Protection Act 1998, The Timebank ('we' or 'us') is the 'data controller' (i.e. the company who is responsible for, and controls the processing of, your personal data).
Personal data we may collect about you
We will obtain personal data about you (such as your name, address and contact information whenever you complete an online form. If you submit any cases to us, we will also obtain information about your clients in order to complete our function.
Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us improve and personalise our service to you.
How we use your personal data
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
Marketing and opting out
Unless you have asked us not to do so, we may contact you by mail, telephone, SMS, text/picture/video message, fax, email or through social media about products, services, promotions, special offers, charitable causes which may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further 'Your rights' below.
We may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, SMS, text/picture/video message, fax, email or through social media about products, services, promotions, special offers, charitable causes which may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further 'Your rights' below.
Disclosure of your personal data
We may disclose your personal data to:
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, as enshrined in our 'Information Security Policy', which is updated annually.
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
To enable us and other companies in our group to make credit decisions about you and members of your household and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
We work with third-party suppliers who may also set cookies on our website, for example Facebook, Twitter, YouTube and Adobe Flashplayer which we use to display video content. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.
Description of cookies
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How to turn off cookies
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Transfers of data out of the EEA
We may need to transfer your personal data outside the European Economic Area*. Any transfer of your data will be subject to a European Commission approved contract which will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.
*A 'subject access request' is a request received from a data subject asking for access to personal data which we process about him or her
You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may possess about you. If you wish to exercise this right you should:
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to email@example.com or you can write to us at Upper Granary Office, Brockhampton Business Centre, Hereford, HR1 4SE or call us on 01432 355322 * Calls may be recorded for training and quality purposes.