We offer a bespoke relationship, so we are really only limited by your imagination. Here is a list of some of the jobs we are currently doing for firms:
When we work together, we consider ourselves to be a trusted friend who asks awkward questions. We look at issues together and hopefully challenge what you are thinking. Ultimately, our success is only a result of your success, so this approach is designed to get the best outcomes for you and for us.
Suitability is at the heart of our relationship.
These would be online as team meetings, including:
These cover the same as above but to smaller team groups, as needed (branches etc).
We will dedicate two consistent points of contact to the relationship:
In addition, we will be able to use department heads:
In addition, we have a house style that we can adapt for you.
Yes, our bespoke relationship means that we can access your back office system and even bring the data up to date for you.
We operate a quarterly recruitment process, so we always have a pipeline of candidates. This means we can respond to increased demand quickly.
Our recruitment process is strict and works on two interviews and a technical test. We recruit experienced, qualified people. Whilst this costs more in salaries, we feel this provides a greater benefit in outcome for our clients.
We have no geographical restrictions, so we can recruit the best people available from around the country.
Our capacity is easy to monitor and manage, using our points system. This means we can vary the level of resource as required.
The workflow and capacity measures are never interrupted.
Our recruitment, capacity measure and retained relationships mean we can be entirely flexible with the scale of the relationships we build.
We have designed, built and delivered relationships with lots of different firms since 2002, which means we are comfortable with evolving and adapting the service in a nimble manner.
We believe that measuring quality is the only way to maintain and improve standards. We are currently delivering. Our current client satisfaction is regularly updated on this website. This level of transparency is really important to us, as we stand by everything we do.
We strongly believe that as the risk for fund and product election rests with you, it would be irresponsible to pick funds and products on your behalf.
Instead, we will undertake all the research and due diligence needed to help you reach a decision.
When you engage us, we have a paragraph in our agreement where you instruct us to act as your agent for the duration of the agreement.
As such, we become part of your team.
We ask for monthly payments in order to help us manage capacity.
As a service business, our standards mean everything to us. Just look at the feedback scores we get from existing clients. This is because retained clients always come first.
We do understand some would rather not pay a monthly fee, so we do offer an option for non-retained clients too.
This is tricky!
If we offered a product, you could easily test that to see if it fits.
Being a service, however, the very nature of this is one of collaboration and collegiate cooperation, so we are expecting to shape and mould the service to match your needs over time.
A test case is therefore blind, so we are not likely to impress you very much on day one!
We do, however, recognise that people do want to try before they buy, so we offer you the chance to engage us without having to commit to the retainer.
Nonetheless, if you are able to give really clear instructions, we should be able to give you a good idea of what we do.
Marketing, Information use and Security, and Human Resources:
We manage our marketing compliance in the two main areas of marketing; to existing clients, and to prospective clients. We have relevant policies and Privacy Notices in place.
We only process the Personal Data to the extent, and in such a manner, as is necessary for the Business Purposes in accordance with our Customer's written instructions.
We understand that information stored on IT infrastructure or moving between infrastructure is highly vulnerable. We ensure that we manage information in terms of retention and restriction, use of information technology, information quality and we have appropriate security controls. We review our security controls regularly.
We are constantly vigilant in our collection and management of the personal and sensitive personal information of employees and prospective employees. We manage the information in the following categories: recruitment information; employment records; and employee health information. All our employees are fully aware of how and where we store their data, and with whom it is shared, and all have access to the data we hold on file for them.
We have procedures in place to inform all employees of the confidential nature of Personal Data, of our policies and obligations, and to ensure that they have read, understood and accepted these. Any changes to policies and/or procedures are communicated to all staff and further training is provided and documented and available to review.
New employees are informed about our policies and obligations as part of their onboarding process.
We notify our Customers within 2 working days if we receive a request from a Data Subject for access to their Personal Data or to exercise any of their related rights under the Data Protection Legislation.
We record all breaches and near-misses which have occurred of whatever nature. Breaches are reported to our Customers within 24 hours of us becoming aware of the breach, and to the supervisory authorities, if required, within 72 hours.
Our breach and near-miss logs are reviewed quarterly to assess the robustness of our controls.
We ensure that we have agreements in place with our service providers who process personal or sensitive personal information, and with those who may have access to Personal Data we hold while fulfilling their obligations under their service contracts with ourselves.
Ultimately, we have helped firms with pretty much every part of their business, so if something isn’t done or ready, it's not a problem. We’ll just roll our sleeves up and help you do it.
If we are going to hit the ground running, there are a few bits we need.
New client report.
Existing client review.
Service proposition documents – should already be in place.
Centralised Investment Proposition documents – should already be in place.
Advice process documents – should already be in place.
Compliance process – we can collaborate directly with your compliance department for this.
System manuals – should already be in place.
Procedure and training documents – should already be in place.
Style guides – should already be in place.
Full fact-find – will be completed for each case.
Client objectives – will be completed for each case.
Instructions from the adviser – will be completed for each case.